Q: What languages do you speak?
A: We speak English, French and German. You select your lanaguge when you call.
Q: What contries do you cover? A: We accept calls from any country. We have dedicated telephone numbers in Belgium,France, Luxembourg, Switzerland and United Kingdom (UK)
Q; How does your billing system work / how much does it cost? A: The rate of our service is €1.49 per minute. We will take your credit card details at the beginning of the call. Billing starts...more billing
Q: How does the service work?
A: Step 1
Call our hotline at landline rate and describe your problem to one of our technical operators. Step2
With your authorisation we then connect to your PC using a highly secured “remote assistance” software. ...more service
Sumox uses a highly 128-bit secure connection when providing remote assistance. Only you and the Sumox engineer can see your computer. You are able to terminate the engineer's connection to your computer at any time. It is very important for us that you feel in control at all times.